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| Code of Practice for International Students |
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| Author : Edusearch
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| Created : 03 Jul 2002
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| Last Revision : 08 Oct 2003
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NEW Code of Practice for the Pastoral Care of International Students
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Summary: Welcome to the revised Code of Practice for the Pastoral Care of International Students, August 2003. The Code establishes a framework for minimum standards, good practice procedures and a complaints procedure for providers enrolling international students. The revised Code is available electronically in HTML format and as a downloadable Word file at the bottom of this page. Also available are an analysis of submissions and Ministry advice used in the development of the revised Code. For further information about the Code, contact the Code Administrator on (09) 374 5481 or email [email protected].
Last update: 22-Aug-2003
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Summary Code of Practice for the Pastoral Care of International Students
NEW Code of Practice for the Pastoral Care of International Students
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Introduction
When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.
New Zealand educational providers have an important responsibility for international students' welfare.
This pamphlet provides an overview of the "Code of Practice for the Pastoral Care of International Students" (the Code), and provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider.
What is the Code?
The Code is a document that provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and provision of information only, and not to academic standards.
Who does the Code apply to?
The Code applies to all education providers in New Zealand with international students enrolled. The Code is mandatory to these providers and must be signed by them.
What is an "international student"?
An "international student" is a foreign student studying in New Zealand.
How can I get a copy of the Code?
You can request a copy of the Code from your New Zealand education provider. The Code is also available online from www.minedu.govt.nz/goto/international.
How do I know if an education provider has signed the Code?
The New Zealand Ministry of Education maintains a register of all signatories to the Code. This is available online from www.minedu.govt.nz/goto/international. If the education provider that you are seeking to enrol with is not a signatory to the Code, you will not be granted a permit from the New Zealand Immigration Service and you will not be able to study at that institution.
What do I do if something goes wrong?
If you have concerns about your treatment by your education provider or by an agent of the provider, the first thing you must do is contact the principal, the international student director, or another person who has been identified to you as someone that you can approach about complaints at your institution. The Code requires all institutions to have fair and equitable internal grievance procedures for students and you need to go through these internal processes before you can take the complaint any further.
If your concerns are not resolved by the internal grievance procedures, you can contact the International Education Appeal Authority (IEAA).
What is the International Education Appeal Authority (IEAA)?
The IEAA is an independent body established to deal with complaints from international students about pastoral care aspects of advice and services received from their education provider or the provider's agents. The IEAA enforces the standards in the Code of Practice.
How can I contact the IEAA?
You can write to the IEAA at:
International Education Appeal Authority
C/- Ministry of Education
Private Bag 47-911
Ponsonby
Auckland
Fax: (09) 374 5403
Phone: (09) 374 5481
Email: [email protected]
What will the IEAA do?
The purpose of the IEAA is to adjudicate on complaints from international students. The IEAA will investigate complaints and determine if there has been a breach of the Code. The IEAA has the power to impose sanctions on education providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.
The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate.
The education provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the IEAA may refer the complaint to the Review Panel.
The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.
What can the Review Panel do?
The Review Panel can remove or suspend an education provider as a signatory to the Code, meaning that the provider would be prevented from taking any more international students. Only the IEAA can refer complaints to the Review Panel.
For further information go to Ministry of Education.
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