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| New opening in the air ways |
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| Author : Massey University
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| Created : 04 Nov 2002
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| Last Revision : 04 Nov 2002
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Massey University Auckland is offering the world’s first degree major in cabin crew management in 2003.
The three-year course is offered in response to identification by the International Civil Aviation Organisation (ICAO) and airlines of a need for cabin crew professionals with enhanced education and training to meet the challenges of the post September 11 aviation environment, says Russell Higgins coordinator of the Bachelor of Aviation Management (Cabin Crew Management).
‘The role of the professional airline cabin crew member has evolved over more than half a century. Now, particularly after September 11, airlines, civil aviation authorities, government regulators and the travelling public themselves recognise the critical contribution cabin crew make to the safety and comfort of passengers, and the commercial success of airlines.”
The course is designed for people who want to enter the airline industry as cabin crew and for existing employees in aviation wishing to upgrade their skills with a focus on airline management and human resource development. The programme is flexible enough to prepare students for the international convention and hospitality industries. Its emphasis on people management skills will equip graduates for the full spectrum of employment where people are recognised as an organisation’s most important asset, Mr Higgins said.
“September 11 changed forever the way cabin crews are trained to deal with hijackers. Once, they were trained for passive compliance with the expectation that the plane would land and negotiations would take place with the eventual release of passengers and crew. Now we know aircraft can be used as weapons of mass destruction.”
While hijacking is a rare event, ‘air rage’ is not. The course will teach students how to deal with abusive and intoxicated people, how to prevent abusive behaviour escalating and how to restrain dangerous passengers. A large part of the degree will address conflict resolution, communication and understanding cultural diversity, all skills needed for dealing with confrontation.
The course covers human factors in aviation and aviation medicine, cabin crew management and safety management.
Mr Higgins said the Bachelor of Aviation Management (Cabin Crew Management) continues Massey’s record in innovative course offerings.
“Fifteen years ago Massey was the first to offer a degree course for pilots. Now, many universities have followed suit and the degree is regarded as a fundamental qualification for a professional pilot. This course is offered in response to the demand for a specialised degree covering all aspects of cabin crew management,” Mr Higgins said.
More information available at Massey University.
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